Responsible Gaming at pera63

Our Commitment to Safe Gaming

At pera63, we believe that online casino gaming and sports betting should be an enjoyable form of entertainment. For most Filipino players across Manila, Cebu, Davao, and beyond, pera63 offers a fun way to test their luck, enjoy exciting games, and potentially win some extra pera. However, we also recognize that for a small percentage of users, gambling can become problematic.

That's why pera63 has implemented a comprehensive responsible gaming program designed to help you stay in control. We provide tools to set personal limits, take breaks when needed, and access professional help if gambling stops being fun. Our commitment goes beyond compliance with PAGCOR regulations—we genuinely care about the wellbeing of our players.

Recognizing Problem Gambling

Problem gambling affects individuals across all demographics, regardless of income, education, or social status. It's important to recognize the warning signs early. You may have a gambling problem if you:

• Spend more money on gambling than you can afford to lose
• Chase losses by placing larger bets to win back what you've lost
• Borrow money or sell possessions to fund your gambling
• Neglect work, school, or family responsibilities to gamble
• Feel anxious, irritable, or restless when trying to cut back on gambling
• Lie to family members or friends about how much time or money you spend gambling
• Gamble to escape problems or relieve feelings of sadness, guilt, or anxiety
• Experience relationship conflicts or financial difficulties because of gambling
• Think about gambling constantly, even when you're not playing
• Feel a need to gamble with increasing amounts of money to achieve the same excitement

If you recognize one or more of these signs in yourself or a loved one, please seek help immediately. Problem gambling is a treatable condition, and recovery is possible with the right support.

Responsible Gaming Tools at pera63

pera63 provides a comprehensive suite of responsible gaming tools that empower you to control your gaming activity. These tools are available free of charge to all registered users and can be activated at any time through your account settings or by contacting our customer support team.

Deposit Limits

Set a maximum amount you can deposit into your pera63 account over a specific time period. You can choose daily, weekly, or monthly deposit limits. Once you reach your limit, you will not be able to make additional deposits until the period resets. Deposit limits help you budget responsibly and ensure you only gamble with money you can afford to lose. Any request to increase your deposit limit will be subject to a 24-hour cooling-off period before taking effect.

Loss Limits

Control how much you can lose over a given timeframe. Loss limits track your net losses (deposits minus withdrawals and active balance) and prevent you from losing more than your pre-set amount per day, week, or month. This is one of the most effective tools for preventing financial harm from gambling.

Session Time Limits

Set a maximum amount of time you can spend playing games in a single session. When your time limit is reached, you will be automatically logged out. This helps prevent marathon gaming sessions and encourages healthy breaks. You can set session limits ranging from 30 minutes to several hours.

Reality Check Notifications

Receive periodic pop-up reminders while playing that display how long you've been logged in and how much you've wagered. Reality checks help you maintain awareness of your gaming activity and make conscious decisions about whether to continue playing or take a break. These notifications appear every 30, 60, or 90 minutes, depending on your settings.

Self-Exclusion

If you feel that gambling has become a problem and you need to stop completely, pera63 offers self-exclusion options. You can self-exclude your account for a period of 24 hours, 7 days, 30 days, 90 days, 6 months, 1 year, or permanently. During the self-exclusion period:

• You will not be able to log in to your pera63 account
• You cannot make deposits or place wagers
• You will not receive promotional emails, SMS, or marketing communications
• Your account will be completely inaccessible until the exclusion period ends

Self-exclusion is a serious commitment. Once activated, it cannot be reversed until the chosen period expires. Any attempt to open a new account during self-exclusion will result in immediate closure of the new account and extension of the exclusion period. For permanent self-exclusion, your account will be closed forever and cannot be reopened.

How to Set Limits or Self-Exclude

Setting responsible gaming limits is simple. Log in to your pera63 account and navigate to the "Responsible Gaming" section in your account settings. Select the tool you wish to activate (deposit limit, loss limit, session time limit, or self-exclusion), enter your desired parameters, and confirm. Changes to limits that make them more restrictive take effect immediately. Changes that make limits less restrictive (increasing limits or removing them) are subject to a 24-hour cooling-off period.

You can also contact our customer support team 24/7 via live chat or email at [email protected] to request assistance with setting limits or activating self-exclusion. Our trained support staff will guide you through the process and ensure your responsible gaming tools are properly configured.

Professional Help Resources in the Philippines

Problem gambling is a recognized mental health condition, and treatment is available. The following organizations provide free, confidential support to Filipinos struggling with gambling addiction:

Tips for Friends and Family

If someone you care about has a gambling problem, you can help. Here's how:

• Talk to them calmly and express your concern without judgment or blame
• Educate yourself about problem gambling to better understand what they're going through
• Encourage them to seek professional help and offer to assist in finding resources
• Avoid enabling their gambling by lending money or covering their debts
• Take care of your own emotional wellbeing—family members can also benefit from counseling
• Be patient—recovery is a process that takes time
• Recognize that you cannot force someone to stop gambling; they must make that choice themselves

Underage Gambling Prevention

pera63 has zero tolerance for underage gambling. We strictly enforce the 21+ age requirement through multiple verification layers:

• Age verification during account registration using government-issued ID
• Ongoing monitoring for suspicious account activity that might indicate underage access
• Immediate account closure and fund forfeiture for any user found to be under 21
• Reporting to authorities when underage gambling attempts are detected

Parents and guardians are encouraged to use internet filtering software and parental controls to prevent minors from accessing gambling websites. We also recommend keeping payment methods (GCash, Maya, credit/debit cards) secure and out of reach of children and teenagers.