pera63 Privacy Policy

1. Introduction and Scope

1.1 About This Policy: This Privacy Policy applies to all personal data collected by pera63 through our website (pera63.cam), mobile applications, customer support channels, and any other services we provide (collectively, the "Services"). This policy applies to all users, whether registered players, visitors, or individuals who communicate with us.

1.2 Data Controller: pera63 is the data controller responsible for the collection, processing, and protection of your personal information. We are registered and operate under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR) and comply fully with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

1.3 Contact Information: If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact our Data Protection Officer at [email protected] or through our live chat support available 24/7.

2. Information We Collect

2.1 Information You Provide to Us: When you register an account with pera63, make deposits or withdrawals, contact customer support, or use our services, you voluntarily provide us with personal information. This includes:

• Account Registration Data: Full legal name, date of birth, gender, residential address, email address, mobile phone number, username, and password.
• Identity Verification Data: Government-issued identification documents (Philippine passport, driver's license, national ID, postal ID), selfie photos for identity verification, proof of address documents (utility bills, bank statements), and payment method verification documents.
• Financial Information: Bank account details, e-wallet account information (GCash, Maya), payment card information (processed securely through third-party payment processors), transaction history, deposit and withdrawal records, and wagering activity.
• Communication Data: Records of your communications with our customer support team via live chat, email, or phone, including inquiries, complaints, and feedback.
• Optional Information: Marketing preferences, survey responses, and any other information you choose to provide to us.

2.2 Information We Collect Automatically: When you access pera63 services, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, unique device identifiers, and mobile network information.
• Usage Data: IP address, geolocation data (country, city, region), pages visited, games played, session duration, clicks, scrolls, and navigation paths.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, remember your preferences, and analyze site usage. See Section 9 for more details on cookies.
• Gaming Activity: Bets placed, games played, win/loss records, bonus claims, and responsible gaming settings.

2.3 Information from Third Parties: We may receive information about you from third-party sources, including:

• Payment Providers: Transaction confirmation, payment status, and fraud prevention data from GCash, Maya, banks, and other payment processors.
• Identity Verification Services: Age verification, identity authentication, and fraud detection data from third-party verification providers.
• Marketing Partners: Referral data, affiliate tracking information, and advertising performance metrics (in anonymized or aggregated form where possible).
• Publicly Available Sources: Information from public records, social media platforms (only if you voluntarily link your account), and other lawful sources for fraud prevention and regulatory compliance purposes.

3. How We Use Your Information

3.1 Providing and Improving Our Services: We use your personal data to operate, maintain, and improve pera63 services, including:

• Creating and managing your account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to casino games, sports betting, and other gaming products
• Delivering customer support and responding to your inquiries
• Personalizing your gaming experience based on your preferences and activity
• Analyzing usage patterns to improve site functionality, user interface, and game selection
• Conducting research and development to enhance our products and services

3.2 Compliance and Security: We process your data to comply with legal obligations and protect the security and integrity of our platform:

• Verifying your identity and age to ensure you meet the 21+ age requirement
• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Preventing fraud, collusion, bonus abuse, and other prohibited activities
• Investigating suspicious transactions and reporting to regulatory authorities when required
• Maintaining responsible gaming safeguards and enforcing account limits
• Responding to legal requests, court orders, and government inquiries
• Protecting against security threats, cyberattacks, and unauthorized access

3.3 Marketing and Communications: With your consent, we may use your contact information to send you promotional offers, bonuses, newsletters, and updates about pera63 services. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or adjusting your account preferences. We will continue to send you essential service-related communications (account notifications, transaction confirmations, security alerts) regardless of your marketing preferences.

3.4 Legal Basis for Processing: Under the Data Privacy Act of 2012, we process your personal data based on the following lawful grounds:

• Contract Performance: Processing necessary to fulfill our contractual obligations to you as a pera63 user
• Legal Obligation: Processing required to comply with Philippine laws, PAGCOR regulations, AML/KYC requirements, and tax obligations
• Consent: Processing based on your explicit consent, such as for marketing communications or optional data collection
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, security, and service improvement, provided such interests do not override your fundamental rights and freedoms

4. How We Share Your Information

4.1 Service Providers and Business Partners: We share your personal data with trusted third-party service providers who assist us in operating pera63 services. These providers are contractually obligated to protect your data and use it only for the purposes we specify. Third parties with whom we share data include:

• Payment Processors: GCash, Maya, banks, and other payment gateways to process deposits and withdrawals
• Game Providers: Software providers who operate the casino games, slots, and live dealer tables available on pera63
• Identity Verification Services: Third-party KYC/AML compliance providers who verify your identity and screen for fraud
• Cloud Hosting and IT Services: Data storage, server hosting, cybersecurity, and technical infrastructure providers
• Customer Support Tools: Live chat software, email service providers, and CRM systems
• Marketing and Analytics Providers: Advertising networks, analytics platforms, and marketing automation tools (data is anonymized where possible)

4.2 Regulatory and Legal Authorities: We may disclose your personal data to government agencies, regulatory bodies, law enforcement, and courts when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or official government requests
• Report suspicious activity to PAGCOR, the Anti-Money Laundering Council (AMLC), or other authorities
• Protect the rights, property, or safety of pera63, our users, or the public
• Enforce our Terms & Conditions or investigate violations
• Defend against legal claims or disputes

4.3 Business Transfers: In the event pera63 undergoes a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify you via email or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

4.4 Affiliates and Group Companies: We may share your data with affiliated companies within the pera63 corporate group for internal administrative purposes, fraud prevention, and service improvement, provided they adhere to this Privacy Policy.

4.5 What We Do Not Share: pera63 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We only share data as described in this policy and as required by law.

5. Data Retention

5.1 Retention Period: pera63 retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal data is retained for the duration of your active account and for a period thereafter to comply with regulatory requirements
• Closed Accounts: After you close your account, we retain certain data for up to seven (7) years to comply with Philippine AML/KYC regulations, tax laws, and PAGCOR licensing requirements
• Transaction Records: Financial transaction data, including deposits, withdrawals, and wagering history, is retained for at least five (5) years as required by law
• Identity Verification Documents: KYC documents (IDs, proof of address) are retained for the duration of your account and for five (5) years after closure
• Marketing Communications: If you opt out of marketing emails, we retain your email address on a suppression list to ensure you do not receive further marketing communications

5.2 Data Deletion: After the applicable retention period expires, we securely delete or anonymize your personal data so that it can no longer be linked to you. If legal requirements prevent deletion, we will securely isolate and protect your data until deletion becomes permissible.

6. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal data we hold about you. We will provide this information in a commonly used electronic format.
• Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to request that we correct or update it. You can also update certain information directly in your account settings.
• Right to Erasure (Right to be Forgotten): You may request that we delete your personal data, subject to legal and regulatory retention requirements. Note that certain data must be retained to comply with AML/KYC laws and PAGCOR regulations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests. You can opt out of marketing emails at any time.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format to transfer to another service provider where technically feasible.
• Right to Withdraw Consent: Where we process your data based on consent (e.g., for marketing), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
• Right to Lodge a Complaint: If you believe we have violated your privacy rights, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.

6.1 Exercising Your Rights: To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Privacy Rights Request." We will respond to your request within fifteen (15) business days. We may require additional information to verify your identity before processing your request.

7. Data Security

7.1 Security Measures: pera63 implements industry-standard technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Sensitive data stored in our databases is encrypted at rest.
• Access Controls: Access to personal data is restricted to authorized employees and contractors who require it to perform their job functions. All access is logged and monitored.
• Secure Payment Processing: Payment information is processed through PCI-DSS compliant payment gateways. pera63 does not store your full credit card numbers or CVV codes.
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential threats.
• Incident Response: We have established incident response procedures to detect, investigate, and respond to data breaches or security incidents promptly.

7.2 Your Responsibility: While we take extensive measures to protect your data, you also play a critical role in safeguarding your account. Please keep your password confidential, enable two-factor authentication if available, and avoid sharing your account credentials with others. Report any suspicious activity to our support team immediately.

7.3 Data Breach Notification: In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, as required by the Data Privacy Act of 2012.

8. International Data Transfers

8.1 Cross-Border Transfers: pera63 primarily processes and stores data within the Philippines. However, some of our service providers, such as cloud hosting providers and game developers, may be located in other countries. When we transfer your personal data outside the Philippines, we ensure that adequate safeguards are in place, such as:

• Binding contractual agreements requiring the recipient to protect your data in accordance with Philippine data protection standards
• Ensuring the recipient is located in a country with an adequate level of data protection as recognized by the National Privacy Commission
• Implementing technical and organizational measures to secure data during transfer and storage

8.2 Your Consent: By using pera63 services, you acknowledge and consent to the transfer of your personal data to third countries as described in this policy.

9. Cookies and Tracking Technologies

9.1 What Are Cookies: Cookies are small text files stored on your device when you visit our website. pera63 uses cookies and similar technologies (web beacons, pixels, local storage) to enhance your experience, remember your preferences, and analyze site usage.

9.2 Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly. These cookies enable core functionalities like account login, session management, and security features. You cannot disable these cookies.
• Performance Cookies: Collect anonymous data about how you use our site, such as pages visited and time spent. We use this information to improve site performance and user experience.
• Functional Cookies: Remember your preferences, such as language, currency, and display settings, to provide a personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure campaign effectiveness. These cookies require your consent.

9.3 Managing Cookies: You can control and delete cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of pera63. To learn more about managing cookies, visit your browser's help section or the website www.allaboutcookies.org.

10. Third-Party Links

pera63 may contain links to third-party websites, such as payment providers, game developers, and social media platforms. This Privacy Policy does not apply to those external sites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

pera63 services are strictly intended for users aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information. Parents and guardians are encouraged to monitor their children's internet usage and use parental control software to prevent access to gambling websites.

12. Changes to This Privacy Policy

pera63 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will notify you by posting a notice on our website, sending an email to your registered email address, or both. The "Last Revised" date at the top of this policy indicates when it was last updated. Your continued use of pera63 services after changes are posted constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how pera63 handles your personal data, please contact us:

• Email: [email protected]
• Data Protection Officer: [email protected]
• Live Chat: Available 24/7 on pera63.cam
• Mailing Address: pera63 Data Protection Team, Philippines

We are committed to addressing your privacy concerns promptly and transparently. For complaints regarding data protection, you may also contact the National Privacy Commission of the Philippines through their official website or hotline.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable laws of the Republic of the Philippines. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of the Philippines.